Customer-Centric Cultures are Made of This
Beyond Morale
SEPTEMBER 30, 2013
I spend a lot of my life working with customer experience and contact center leaders. Two of my most active associations are the Customer Experience Professionals Association ( CXPA ) and the Call Center Network group ( CCNG ). India, Brazil, China, and Germany) came out to 54 percent, down 6 percent from 2010.
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