NICE inContact

JANUARY 31, 2018

On its way to becoming an international powerhouse in business processing (BPO) and customer experience outsourcing, Webhelp partnered with NICE inContact back in 2010. The company continues to rely on its partnership with NICE inContact today as the single contact center solution that spans the entire globe.

Multichannel 55

Multichannel contact center solutions outsourcing Contact Center 55

VocalCom

MAY 27, 2019

According to PricewaterhouseCoopers, the number of companies that are investing in omnichannel experiences has jumped from 20% to more than 80% since 2010. To deliver the very best customer experiences, learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform.

Contact center software 54

Contact center software CRM Chatbots Contact Center 54

Avaya

MARCH 23, 2017

So much so that nearly 90% of companies now compete solely on CX —a drastic increase from 36 % in 2010—and 50 % of consumer product investments are expected to be redirected to CX innovations—like attribute matching—by the end of this year. Contact us. Driving Contextualization with Attribute Matching. sales, service, support).

Big data 61

Big data Banking Contact Center Call Center 61