DMG Consulting Releases 2019 – 2020 Workforce Optimization Product and Market Report
DMG Consulting
MARCH 9, 2020
DMG’s 16 th annual report on this fundamental contact center sector examines the servicing, business and management mega trends that are driving transformational changes in the contact center, the workforce and the technology that supports them. The market began the 2010’s with contact center WFO revenues of $1,012.1
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