5 Fascinating CX Predictions to Inform Your 2019 CX Strategy
Fonolo
DECEMBER 12, 2018
2018 officially kicked-off the race to own CX: 89% per cent of companies now compete on the basis of customer experience compared to 36% in 2010. Online communities can be a powerful resource for companies, as they allow customers to exchange ideas and best practices, and have a say in product features. Investing in Agents.
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