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Idaho Power Rated #1 in Energy Industry Benchmark of Contact Center IVR Systems

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Idaho Power took top honors in the 16th Annual Energy Utility Benchmark Report on Interactive Voice Response (IVR) systems, released July 1, 2020 by IVR Doctors. IVR Doctors has more than 30 years of market research, usability consulting, marketing, and call center management experience. and Canada. Electric Company. Tops in Usability.

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How We’re Learning to Win Against Big Online Competitors

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Our competitors may have deep pockets, but not many of them get public feedback like this: “Excellent product coupled with fantastic customer service. Not only were the service levels great but everyone involved went beyond what one would expect from a supplier. Keep doing what you’re doing.”.

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