Evolution of the support rep: from outsourced to in-office
Kayako
OCTOBER 29, 2015
I’ll give you some tips to help you decide whether you can afford to outsource, or whether you should invest the time in building your own in-house support team. The birth of mainstream outsourcing: 2000 – 2010. Slowly coming back home: 2010 – 2015. The tools and metrics aren’t aligned.
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