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4 Ways to Reduce CX Outsourcing Costs in 2022

Outsource Consultants

Using AI as a supporting element in your call center better utilizes agents to handle the more complex transactions and cuts down on incoming calls. Automation is likely the most popular technology employed by call centers. A knee-jerk reaction to rising call center costs is often to find a new partner.

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Columbia Sportswear Takes Customer Service to the Cloud

NICE inContact

Offering outstanding customer support is a primary mission for outdoor apparel manufacturer, Columbia Sportswear, but their PBX-based system had long been a bottleneck for their contact center and IT teams. Quick and simple access to live call statistics. Our old call center placed a heavy burden on IT because it was so inflexible.