Columbia Sportswear Takes Customer Service to the Cloud
NICE inContact
DECEMBER 9, 2015
Offering outstanding customer support is a primary mission for outdoor apparel manufacturer, Columbia Sportswear, but their PBX-based system had long been a bottleneck for their contact center and IT teams. Quick and simple access to live call statistics. Our old call center placed a heavy burden on IT because it was so inflexible.
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