TechSee

JUNE 16, 2022

Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd. Eric’s favorite motto is “The Customer Experience is Paramount and must be the driving force to any organization.” Jim Iyoob, Chief Customer Officer at Etech Global Services. Jeff is truly obsessed with customer service.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

GetFeedback

DECEMBER 27, 2018

While this minimalistic approach may seem to undermine your mission for info, the exercise will help you avoid high abandon rates and ultimately get more from your surveys. Just consider the impact it could have on your response rates. Learn about the top two customer surveys for predicting and increasing customer retention.

Surveys 90

Surveys Feedback Abandon rate Personalization 90

NobelBiz

FEBRUARY 22, 2023

This is done to increase customer satisfaction and improve customer service. In 2021, 67 % of businesses want to focus on customer experience, up from only 36 % in 2010! Empowered contact center agents Similarly, options exist to improve the performance of your agents rather than to replace them.

Contact Center 52

Contact Center Customer centricity Analytics Abandon rate 52

NobelBiz

FEBRUARY 22, 2023

This is done to increase customer satisfaction and improve customer service. In 2021, 67 % of businesses want to focus on customer experience, up from only 36 % in 2010! Empowered contact center agents Similarly, options exist to improve the performance of your agents rather than to replace them.

Contact Center 52

Contact Center Customer centricity Analytics Abandon rate 52