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Best Practices for Proactive Live Chat

Comm100

It’s a leading referral, but the abandonment rate when visitors reach your page is shockingly high. According to 2010 Forrester Survey , 57% of respondents agreed with the statement, “I am very likely to abandon my online purchase if I cannot find a quick answer to my questions.”. Solicit Customer Feedback.

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Everything You Need to Know About Survey Response Rates

GetFeedback

Customer feedback can reveal opportunities for major business growth—what customers want, straight from their own mouths. Customers benefit from sharing feedback too. Online surveys are an essential tool in any customer feedback program. The feedback conundrum. This is a unique problem. Survey purpose. Survey length.

Surveys 90