NICE inContact

JULY 13, 2016

Uncovering the best way to deliver outstanding customer experiences is something that every contact center strives to do. But finding a solution that will support your unique position, and determining the best approach to delivery, can be a daunting task.

Customer Experience 48

Customer Experience Contact Center contact center solutions Personalization 48

Revation Systems

JANUARY 2, 2020

In addition to the introduction of HIPAA in 1996, the Health Information Technology for Economic and Clinical Health ( HITECH ) Act of 2009 was designed to address the privacy and security concerns associated with the electronic transmission of health information. More Than Just Activity Tracking. Revation and Wearable Technology.

Technology 62

Technology Healthcare contact center solutions Contact Center 62

Avaya

JANUARY 9, 2017

Calls fielded by the hotline staff have grown steadily to an estimated 691,000 since Christmas 2009. It’s all made possible by Avaya Customer Engagement technology , the leading contact center solution in the market (shameless company plug!). Most kids were surprised that they actually got to talk to a live person!

Government 45

Government contact center solutions Contact Center Marketing 45