2009 Consulting Surveys Wait times 
TechSee
DECEMBER 5, 2017
According to Walker , a customer intelligence consulting firm, by 2020, customer experience will overtake price and product as the key brand differentiator for B2B. The NPS survey asks just one-question “How likely are you to recommend our product or service to a friend or colleague?”
Comm100
NOVEMBER 13, 2022
As support teams using omnichannel customer service platforms can handle queries faster, customers also enjoy reduced wait times. Siloed data can cause issues in customer service transactions such as: Poor efficiency as support agents need to search a variety of records and possibly consult other agents to solve a problem.
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