There’s No I in Team, but What About AI?
CSM Magazine
JUNE 27, 2018
A more recent report, ‘ AI Is Ready For Employees, Not Just Customers’ by Forrester analyst, Craig Le Clair, advocates using AI to automate repetitive tasks, but argues that certain services demand human skills, such as the ability to detect a customers’ emotional state and respond appropriately. About ServisBOT.
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