2009 call center software Cloud contact Contact Center 
Fonolo
MAY 1, 2019
Avaya’s core call center business was the result of an acquisition of Nortel assets, following the latter’s bankruptcy in 2009. While the Canada angle is entertaining, the impact of a Mitel-Avaya merger would have very material affects on the contact center world. There’s a tasty irony to an Avaya-Mitel merger.
Babelforce
JULY 6, 2022
Virtual contact center software enables contact centers to manage customer interactions from various channels cost-effectively and efficiently. Some organizations have their in-house contact centers, while others may outsource their customer service to third parties. Let’s delve in!
NobelBiz
APRIL 9, 2024
Amendments, including the 2009 HITECH Act, have strengthened HIPAA, introducing stringent compliance measures and penalties for violations, underscoring the act’s pivotal role in balancing patient privacy with the operational needs of the healthcare system. How NobelBiz Omni+ can take your Contact Center to the Next Level?
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