2009 Benchmark Customer Care Self service 
JustCall
JANUARY 31, 2023
Fully self-service and easy to set up. Nextiva has a web app and a mobile app for remote servicing and integrates with business solutions like ServiceNow, Salesforce, and Zendesk. Google Voice Overview Founded in 2009, Google Voice is a voice over Internet protocol (VoIP) phone service.
Comm100
NOVEMBER 13, 2022
Chatbots: With a well-trained AI chatbot, organizations can automate up to 80% of their frontline customer support. Knowledge base: With a knowledge base in place, teams can provide fast self-service answers to their customers, as well as detailed help resources for agents to support customers. Founded: 2009.
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