2009 Banking Customer Experience Customer retention 
ijgolding
MAY 21, 2018
It will not be long before they launch their own Bank. In the UK, retailers have been struggling with this concept since the demise of 100-year-old Woolworths in 2009. My book, ‘Customer What? – the honest and practical guide to customer experience’ – is now available to purchase! You can read my column here!
ijgolding
OCTOBER 7, 2015
I regularly use the word to describe individuals, or organisations who I personally believe are best placed to deliver the ‘best’ Customer Experiences. The global banking crisis and enormity of the PPI mis selling scandal have all contributed to what could only be described s a TOXIC culture in the corporate world.
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