2009, Banking, Customer centricity and Customer Experience

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2009

Banking

Customer centricity

Customer Experience

Redefining Convenience for the People of Africa: an Exclusive Interview with Mr. Joseph Kuvor, Customer Experience and Marketing Group Head, Zoona Transactions International

Customer Guru

FEBRUARY 23, 2018

At Customer Guru, we believe that Customer Experience (CX) should be the number one priority for all the Indian businesses so that they become more sustainable and successful globally. Thus, we are on a mission to spread this awareness, inspiring and guiding professionals to adopt and inculcate a customer-centric approach.

Marketing

Marketing Customer Experience Banking Customer centricity

Transform or Die! Business Transformation is No Longer Optional

ijgolding

MAY 21, 2018

It will not be long before they launch their own Bank. In the UK, retailers have been struggling with this concept since the demise of 100-year-old Woolworths in 2009. My book, ‘Customer What? – the honest and practical guide to customer experience’ – is now available to purchase! You can read my column here!

Banking

Banking Customer centricity Enterprise Technology

Customer Contact Central

Redefining Convenience for the People of Africa: an Exclusive Interview with Mr. Joseph Kuvor, Customer Experience and Marketing Group Head, Zoona Transactions International

Transform or Die! Business Transformation is No Longer Optional

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