Fonolo

NOVEMBER 17, 2020

Nobody escaped the long lines and endless waiting times. I see the CX industry finding new, faster and more efficient ways to meet their customers’ needs, maybe through the use of new technology, while also balancing a deeply personal, empathetic human connection.”. Bill Quiseng CX Expert, Speaker & Consultant.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Lumoa

JUNE 14, 2023

Whether that’s because of long wait times, an unfriendly attitude from staff, or a slow resolution of their issues – customers are increasingly becoming more and more intolerant of sub-par customer service. Starbucks’ customer service strategy differs from both Amazon and Netflix but is equally noteworthy.

Customer centricity 83

Customer centricity Airlines Metrics Feedback 83

NobelBiz

FEBRUARY 22, 2023

Pain Point 1: Call center peak hours lead to long average waiting times An overburdened call center is the worst possible business card for your organization and you! times longer. For example: Long average wait times can have a variety of causes, including insufficient motivation or productivity among agents.

Call Center 52

Call Center Customer Service Brand ambassadors Average Handle Time 52

NobelBiz

MAY 17, 2022

Pain Point 1: Call center peak hours lead to long average waiting times An overburdened call center is the worst possible business card for your organization and you! times longer. For example: Long average wait times can have a variety of causes, including insufficient motivation or productivity among agents.

Call Center 52

Call Center Customer Service Brand ambassadors Average Handle Time 52