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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

Referred to as “the most famous customer service manager in the US, possibly the world” by BusinessWeek , Eliason is best known for developing the use of social media in the practice of customer relations. . She is often quoted in industry journals on leading morale, employee engagement, customer experience, and teamwork.

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Irrelevance & Ignorance? NPower, BHS & Moonpig add fuel to the CX Fire!

ijgolding

In 2008, Woolworths left a huge hole in high streets all over Britain – it had completely failed to remain relevant to the consumer and ceased to be a viable business. The moral of all of these stories can be summed up as follows: Ensure your business remains relevant at all times – now and in the future.

Morale 64