EPIC Connections

MARCH 27, 2018

The contact center industry is known for its constant hum of change punctuated by the rapid fire of new technology and a revolving door of providers. Our first real employee was hired in 2006, and our longest running client engaged us in 2008. Although we don’t advertise it much, EPIC stands for Email, Phone, IVR, and Chat.

Consulting 37

Consulting Consulting Contact Center Cloud contact 37

NobelBiz

FEBRUARY 22, 2023

Naturally, the best approach to maintain an exceptional level of service is to serve customers through a contact center. How to solve it: Size your call center correctly: The organization must guarantee that it has a strong prediction from the start, namely through evaluating the past. The overflow becomes spillage.

Call Center 52

Call Center Customer Service Brand ambassadors Average Handle Time 52

NobelBiz

MAY 17, 2022

Naturally, the best approach to maintain an exceptional level of service is to serve customers through a contact center. How to solve it: Size your call center correctly: The organization must guarantee that it has a strong prediction from the start, namely through evaluating the past. The overflow becomes spillage.

Call Center 52

Call Center Customer Service Brand ambassadors Average Handle Time 52