Contact Center Trends 2021: The CX Watershed
Fonolo
NOVEMBER 17, 2020
Bill Quiseng CX Expert, Speaker & Consultant. Understanding these trends will help strengthen your contact center game and give you “hero status” with customers and employees. Storyline: Gamification. Managing a contact center has a unique set of challenges. Why Gamification Matters. Up from just 2.2%
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