Contact Center Trends 2021: The CX Watershed
Fonolo
NOVEMBER 17, 2020
Bill Quiseng CX Expert, Speaker & Consultant. Here are the top 12 trends that contact center leaders need to understand and address this year to stay competitive and deliver a great customer experience. Change is coming, and the proof is in the numbers: 2013: 6 out of 10 contact centers had plans for cloud-based deployments.
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