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Customer Service: 7 Pain Points For Call Centers

NobelBiz

For example: Long average wait times can have a variety of causes, including insufficient motivation or productivity among agents. However, depending entirely on a call script and reciting it mechanically is one of the most common blunders in customer service! times longer. How to solve it?

article thumbnail

Customer Service: 7 Pain Points For Call Centers

NobelBiz

For example: Long average wait times can have a variety of causes, including insufficient motivation or productivity among agents. However, depending entirely on a call script and reciting it mechanically is one of the most common blunders in customer service! times longer. How to solve it?