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Customer Service: 7 Pain Points For Call Centers

NobelBiz

For example: Long average wait times can have a variety of causes, including insufficient motivation or productivity among agents. Implement a strong IVR solution : The goal is to better disperse clients based on the reasons for their calls. times longer. The overflow becomes spillage. How to solve it?

article thumbnail

Customer Service: 7 Pain Points For Call Centers

NobelBiz

For example: Long average wait times can have a variety of causes, including insufficient motivation or productivity among agents. Implement a strong IVR solution : The goal is to better disperse clients based on the reasons for their calls. times longer. The overflow becomes spillage. How to solve it?