2008 Average Handle Time Customer Experience Employee engagement 
Fonolo
NOVEMBER 17, 2020
Historic Call Center & Customer Experience Trends. More than 80% of customers now say the experience a company provides is as important as its products. . The contact center is destined to evolve further into the ‘Customer Experience Hub’ of the future. Call Centers Will Change in 2020.
SharpenCX
NOVEMBER 26, 2019
New research alert: The stats are in – all this talk about “happy employees, happy customers” isn’t fluff. In August, Glassdoor released a decade of research linking employee and customer experience. In it, they found, investing in your employees has real bottom-line benefits for your business. “Our
SharpenCX
NOVEMBER 26, 2019
New research alert: The stats are in – all this talk about “happy employees, happy customers” isn’t fluff. In August, Glassdoor released a decade of research linking employee and customer experience. In it, they found, investing in your employees has real bottom-line benefits for your business. “Our
Expert insights. Personalized for you.
176 
Let's personalize your content