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20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

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Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. With smart-routing, companies can also boost employee morale. Osiris Parikh is a certified inbound sales professional and SEO strategist. Call-type tracking is also important. Osiris Parikh @CommonSenseEd.