article thumbnail

20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Callminer

Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. Osiris Parikh is a certified inbound sales professional and SEO strategist. As the CEO of TeleDirect , Smitha is responsible for running all facets of the business and has a proven executive management track record.