To Mark the Spot with Benchmarking or Not?
CX Journey
JANUARY 8, 2016
But let's go with the moral of the story and work from there: everything in the world constantly changes. So how do we tie this story to customer experience? I make the connection vis-à-vis benchmarking your voice of the customer metrics, e.g., NPS, customer effort score, satisfaction, and loyalty.
Let's personalize your content