CSM Magazine
DECEMBER 12, 2019
trillion spent in 2007. But despite these extra agents and the enormous investment – the crushing truth is that usually there is still a massive amount of friction… and not just for the customer. There’s a reason for that: Retail sales hit a record of $6 trillion in 2018, according to the U.S. Department store sales rose by 1.2%.
Callminer
OCTOBER 11, 2018
But if there is a single sore point: it’s the often-ridiculous wait times. Between waiting for the initial answer and getting transferred, the elevator music is anything but calming. The expectation of waiting is so ingrained in our expectations as customers that we are shocked when we don’t have to wait.
Netomi
JANUARY 5, 2022
Our favorite content from Colin : How to Manage Customer Wait Time: The Best Tips From Great Companies. Why This is a Great Time to Change Your Customer Habits. Dan’s 20-year career has consistently focused on delighting customers. Dan Gingiss. Show podcast and a regular contributor to Forbes.
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