BI with an IQ - Revisited
Xaqt
FEBRUARY 6, 2020
Cisco acquired the company in 2007 before we fully delivered on the vision, but recent developments in the market make now the perfect time to implement. Back then, Artificial Intelligence, APIs, Robotic Process Automation (RPA), and even "Big Data" weren't things yet. Most call center applications (ACD, WFM, CRM, etc.)
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