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20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Callminer

Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. I believe this because actually connecting with the person you are calling is where the whole call flow starts. Even if the connect rate is highly valued within an organization…”. I still feel like it can’t be valued enough.