Quadient

JUNE 6, 2022

Shifting from document-based communications—to multichannel experiences. We not only offer best-in-class omnichannel management and journey analytics, but the training, knowledge resources, and support needed to guide our customers on their path towards best-in-class CX. Our theory? Customer Experience. Experience. Featured Image.

Customer Experience 52

Customer Experience Multichannel Technology Analytics 52

Callminer

OCTOBER 11, 2018

Fortunately, there are valuable tools that can help you gain deeper insights, such as speech analytics , to better leverage your data and boost call center performance. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy.

Call Center 561

Call Center Metrics Contact Center Wait times 561

Comm100

FEBRUARY 6, 2018

Zendesk was founded in 2007 by three friends using an old kitchen door as a desk. Like live chat software, Hootsuite’s social media software provides analytics and reports to help companies best understand how their social media strategies are performing. Competitors: BoldChat, LiveChatInc. Competitiors: Muck Rack, GroupHigh.

CRM 41

CRM Enterprise SaaS Marketing 41