Remove 2006 Remove Employee engagement Remove Personalization Remove Surveys
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Episode #25 – Keeping Employees Safe from Workplace Violence

Russel Lolacher

But first, I want to I want to sort of tap into your experience personally, when it comes to the employee experience and workplace culture. What’s your best or worst one or the other sir, employee experience you’ve had? I mean, that’s at the end of the day, that is your employee experience. Felix Nater.

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Gamifying Customer Service to Cure Agent Attrition

Noble Systems

Findings from Mercer Consulting’s Contact Center Survey indicate that non-challenging work, lack of recognition, no career growth or development and inflexible working environment are dominant contributors to high turnover. Mercer’s survey results revealed that 6.2% Agent attrition is a virus. quit within 61-90 days; and another 8.2%