Callminer

FEBRUARY 21, 2018

She leads a team of highly engaged Team Leaders, Trainers, and Supervisors who share her commitment to exceptional customer service. One common mistake I see from call centers that I have consulted with over the last year is…”. Lauren Stafford is a Digital Publishing Specialist at Discover CRM. discover_crm. csITsupport.

call center software 210

call center software Call Center Contact Center Analytics 210

Netomi

APRIL 7, 2022

Today, providing strong customer service is key – according to Zendesk’s CX Trends 2022 report, 72% of business leaders say that their organization views customer service as a critical business priority. Complete customization capabilities, including custom ticket forms, custom apps, and portal customization.

CRM 52

CRM Brand ambassadors Analytics Chatbots 52

GetFeedback

JANUARY 12, 2020

Customer service takes too long to answer the phone. But what about customer requests that, if implemented, would undermine the brand promise? Southwest gets lots of negative feedback on their boarding approach and yet decided that fixing this problem would raise costs and eventually cause customers to defect.

Journey mapping 88

Journey mapping Airlines Feedback Customer Experience 88