2006, Coaching, Contact Center and Customer Care

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2006

Coaching

Contact Center

Customer Care

How to Hire Right in Contact Centers: Top Experts Reveal Secrets

CX Global Media

JULY 8, 2019

The first step in the contact center agent journey comes with the hiring process. In my experience as a practitioner, solution provider, learner and educator in the contact center industry, I’ve reached the conclusion that we have a massive education opportunity. Conference Coverts to On-demand Learning. Free Access.

Contact Center

Contact Center Education Coaching B2B

20 Call Center Leaders and QA Pros Reveal the #1 Problem Keeping Call Center QA & Monitoring Teams Up at Night (and How to Solve It)

Callminer

SEPTEMBER 5, 2017

She has a command to write on call center software and new technologies used in contact centers. But when the whole month has a lot of calls which were of all different types, the quality report – which can identify potential gaps and required agent coaching or training – may be delayed by many days. Gene Caballero.

Call Center

Call Center call center software outsourcing Coaching

Customer Contact Central

How to Hire Right in Contact Centers: Top Experts Reveal Secrets

20 Call Center Leaders and QA Pros Reveal the #1 Problem Keeping Call Center QA & Monitoring Teams Up at Night (and How to Solve It)

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