EPIC Connections

MARCH 27, 2018

Our first real employee was hired in 2006, and our longest running client engaged us in 2008. We aim to grow as a preferred partner in building the contact center of the future. In 2009, EPIC responded to our clients’ interest in cloud contact center technology and began partnering with cloud providers in January of 2010.

Consulting 37

Consulting Consulting Contact Center Cloud contact 37

airespring

FEBRUARY 25, 2016

So to make it easier for you, we decided to put in the work to define cloud contact center terms and ideas in a way that anyone could understand. Over the next several weeks we will be laying out definitions, examples, and images for you to expand your cloud contact center knowledge. Have a definition you’d like to see?

Cloud contact 54

Cloud contact Interactive Voice Response Contact Center Self service 54

NICE inContact

DECEMBER 20, 2018

The term cloud computing dates back to 2006. Every business understands the cloud imperative and their enterprise stack has very many flavors of cloud. Contact centers have traditionally been slow in cloud adoption, currently about 49% of contact centers have some form of cloud infrastructure.

Contact Center 54

Contact Center Cloud contact Enterprise Interactive Voice Response 54