How to Prepare for CMS Test Call Season
CSM Magazine
JANUARY 29, 2024
Ensure that agents can quickly identify a CMS test call. Train teams to recognize the signs that a call is actually a test call—for example, overly scripted language or formulaic questions. Furnish agents with informational scripts. Kristin joined the company in 1999, rising to CEO in 2006.
Let's personalize your content