20 Call Center Leaders and QA Pros Reveal the #1 Problem Keeping Call Center QA & Monitoring Teams Up at Night (and How to Solve It)
Callminer
SEPTEMBER 5, 2017
She has a command to write on call center software and new technologies used in contact centers. It’s easy to get lost in the numbers — to worry about getting the scores just right or to spend calibration time arguing about the point value. Top Call Center Software Programs from A to Z.
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