2006, Best practices, Coaching and Customer Care

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2006

Best practices

Coaching

Customer Care

How to Hire Right in Contact Centers: Top Experts Reveal Secrets

CX Global Media

JULY 8, 2019

Lance Gruner EVP, Global Customer Care at Mastercard | Keynote Speaker | CX Expert. Lance shares how he intentionally does things different than most executives with his practices, behaviors and values that enable the entire enterprise to capitalize on greater value from their contact centers. About Omar L. About Omar L.

Contact Center

Contact Center Education Coaching B2B

20 Call Center Leaders and QA Pros Reveal the #1 Problem Keeping Call Center QA & Monitoring Teams Up at Night (and How to Solve It)

Callminer

SEPTEMBER 5, 2017

But when the whole month has a lot of calls which were of all different types, the quality report – which can identify potential gaps and required agent coaching or training – may be delayed by many days. Meanwhile, hundreds of other customer interactions may suffer. Who is coaching the coaches? Gene Caballero.

Call Center

Call Center call center software outsourcing Coaching

Customer Contact Central

How to Hire Right in Contact Centers: Top Experts Reveal Secrets

20 Call Center Leaders and QA Pros Reveal the #1 Problem Keeping Call Center QA & Monitoring Teams Up at Night (and How to Solve It)

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