2005 Survey Technical Support Wait times 
TechSee
DECEMBER 5, 2017
Contact Centers appreciate: “We got our customer support sorted the day we started using Casengo to manage emails and social media posts.” The NPS survey asks just one-question “How likely are you to recommend our product or service to a friend or colleague?” ” 2. Coveo.
Callminer
AUGUST 1, 2017
Reduced Queue wait time : This can be done by having a strong dialer that can reroute calls to different agent groups. From my past experience, a lot of my customers were frustrated with the agent and their inability to solve their issue, which resulted in lots of transferred calls and long wait times. Markus Linder.
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