Callminer

AUGUST 1, 2017

They don’t do anything else except maybe monitor a few calls and give some feedback. Example: Campaign A has a high call volume but campaign B has less calls and the agents that are assigned campaign B are not busy. Interactive agent scripts from Zingtree solve this problem. To implement continuous training.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Quiq

NOVEMBER 9, 2022

It’s not as simple as setting up a few phones and handing your team a script (although we’re sure no one has thought that since 2005). A great example we’ve seen is from General Assembly. Our conversational platform helps you and your agents get instant customer feedback. Here’s where chatbots can help with marketing.

Call Center 87

Call Center Chatbots Contact Center Surveys 87

ProProfs Blog

DECEMBER 23, 2019

Like in ProProfs Chat, not only do you get to initiate a chat with your website visitors but also take their feedback at the end of the chat through a post-chat survey form. Let’s understand this with an example : Example: Zappos, the online shoe store shows us a great example. Rely on customer feedback.

Customer centricity 144

Customer centricity Journey mapping Surveys Feedback 144

JustCall

APRIL 18, 2023

An Overview of MMS in Numbers To understand the world of opportunities presented by MMS messaging, let’s consider the following figures: Unlike SMS messaging, which was introduced in the 1980s, MMS is a fairly new technology that debuted in 2002 and became mainstream only around 2004-2005. billion MMS messages were sent globally in 2016.

voip 52

voip Marketing Feedback Enterprise 52