The Next Act: The AI-Enabled Contact Center
DMG Consulting
AUGUST 31, 2018
In 2005, 13 years ago, I published the book The Real-Time Contact Center. While contact centers have essentially operated the same way, albeit with continuously improving technology, during the past 40 years, the pace of change during the next 20 years is expected to be very rapid. The Next Act: The AI-Enabled Contact Center.
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