The Next Act: The AI-Enabled Contact Center
DMG Consulting
AUGUST 31, 2018
In 2005, 13 years ago, I published the book The Real-Time Contact Center. that can alter the customer experience in real time, contact centers will be run by AI, intelligent virtual agents (IVAs) and bots, and will be staffed with resources who expertly maintain these solutions. The Next Act: The AI-Enabled Contact Center.
91 
Let's personalize your content