2005, Consulting, Customer emotions and Data

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2005

Consulting

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The Remarkable Effect Facial Recognition Can Have on Your CX

Beyond Philosophy

MARCH 4, 2019

The latest developments in this field are changing the way we can measure authentic customer emotions in real time. We discussed how technology and facial recognition are changing how to measure authentic customer emotions in real time on our latest podcast. So, What Do We Mean by Authentic Emotion Measurement?

Customer emotions

Customer emotions Consulting Consulting Technology

What Do The Pioneers of Customer Experience See for the Future: And What Should You Do About It?

Beyond Philosophy

NOVEMBER 19, 2020

From that moment on, and this occurred back around 2005, my company links our Customer Experience efforts to proof so that the champions of Customer Experience are not caught out as I was all those years ago in that German conference room. However, he didn’t go the data route to prove it.

Customer Experience

Customer Experience Customer emotions Customer centricity Consulting

Customer Contact Central

The Remarkable Effect Facial Recognition Can Have on Your CX

What Do The Pioneers of Customer Experience See for the Future: And What Should You Do About It?

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