2005 Consulting Customer centricity Exercises 
Beyond Philosophy
DECEMBER 28, 2020
This exercise is one of the first things we do when consulting an organization. We call it a Customer Experience Statement (CES), and it defines the emotional outcome you want your customers to feel about their experiences with you. However, you can, and most often, it is seen in how customers behave.
C Space
FEBRUARY 11, 2020
Charles Trevail is the Global CEO of C Space and Interbrand as well as the host of Outside In , a customer centricity podcast. A leader in the consulting world for more than 20 years, Charles has a successful track record of reinventing companies, brands, and experiences through co-creation and collaboration with customers.
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