Tips on How You Can Bridge the Gap Between Remote and In-Office Contact Center Agents Faster With the Right Workforce Management Strategy
SharpenCX
JUNE 16, 2020
Last fall, Global Workplace Analytics told us that the number of people who work from home has increased by 140% since 2005. Let’s consider some ways you can apply workforce management and engagement management techniques in your contact center. Hold up: Definition time! Remote work isn’t just a trend any more.
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