Callminer

AUGUST 1, 2017

Coping with unanticipated upticks in demand, staff turnover, and other common call center challenges only further complicate matters for managers working to create an efficient, productive, and effective team. One of the most important aspects of a call center is that phone traffic flows correctly…”. Tyler Riddell.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

OrecX

JANUARY 20, 2022

Oreka GPL, the best-in-class open-source call center solution, is acknowledged by GoodFirms as the best Call Center Software. Oreka GPL, OrecX’s free open source recording software, is designed to meet the extensive operational needs of call center businesses of various sizes and types.

call center software 62

call center software Call Center B2B Call Logging 62

NobelBiz

APRIL 18, 2021

One contract with a telecom reseller: Choosing this option will spare you the hassle of having to manage any business relationship with the carriers. Usually, the resellers are software vendors that are offering, besides their main product, the option to also manage your call center’s relationship with a carrier.

Call Center 52

Call Center call center software Contact Center APIs 52

TechSee

DECEMBER 5, 2017

The Netherlands-based Casengo also offers features such as Workflow management tools and unlimited Inboxes. Contact Centers appreciate: “We got our customer support sorted the day we started using Casengo to manage emails and social media posts.” ” 2. Coveo. It just doesn’t get better than this.”.

Contact Center 116

Contact Center Technology Self service Call Center 116