25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency
Callminer
AUGUST 1, 2017
Since time is money in a contact center, first contact resolution is a primary goal, regardless of the industry. The routing engine delivering the contacts must be optimized in such a way that your customer’s experience is both brief and successful. She writes for the blog of Dialer360. In her free time, she writes literature.
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