2005, Benchmark and Service level - Customer Contact Central

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

2005

Benchmark

Service level

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

AUGUST 1, 2017

This will improve campaign performance overall including agents’ service levels. Going from 50% first time resolution to 100% first time resolution might sound like a great target, but getting to 60% is already a 20% improvement over the benchmark. and then measure them obsessively, rewarding improvement. Scott Nazareth.

Contact Center

Contact Center Call Center Average Handle Time Real estate

Call Center Reporting - A New Paradigm

Xaqt

JUNE 22, 2020

or "Does Service Level include Calls abandoned?"). This is a problem that Latigent tackled back in 2005, but when Latigent was acquired by Cisco Systems in 2007, Cisco stopped work on that product in favor of using the reporting engine on their own data.

Call Center

Call Center Contact Center Analytics Engineering

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Call Center Reporting - A New Paradigm

Stay Connected