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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

AUGUST 1, 2017

Make onboarding & ongoing coaching as stellar as possible. James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. If someone is making a mistake for two months waiting for his/her quarterly coaching session, thousands of dollars can be lost. James Pollard.

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Assessment for Learning: Classroom Strategies to Improve Learning for ALL Students

FreshGrade

APRIL 16, 2019

She worked with her coach, perhaps for several years. The judge or her coach? The coach, of course. What is the purpose of the coach’s ongoing assessment? What “language” does the coach use to communicate with the skater during practice? Clearly, the coach and judge have very different purposes.

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Coaching Benchmark Education Feedback 58
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